February 9, 2009 – Io Consulting, Inc. announces the introduction of its new Information Technology Infrastructure Library (ITIL) Service Management practice.
ITIL Service Management allows an organization to leverage its current knowledge base while evolving service delivery into a repeatable and predictable process. An organization which adopts ITIL will have the opportunity to realize many benefits from the approach such as improved cost of delivery, service uptime, customer satisfaction, and employee morale. In the end, the resulting IT organization will be well-equipped to deliver the services needed to further the institution’s core mission.
Io Consulting’s ITIL service is focused on a customer-oriented, hands-on management approach, leveraging real-world operational experience with a focus on simple, high-quality results. Services will be offered ranging from specific problem resolution to the implementation of the entire ITIL framework. Io’s experience delivering consulting services in Higher Education paired with a commitment to excellence makes this service offering particularly appealing to Colleges and Universities of all sizes.
The Io model builds from two basic principles: keep it simple and make it rewarding. Io’s philosophy stems from real-world operational experience as opposed to similar service offerings that are mostly marketing campaigns full of “buzz” words.